TERMS AND CONDITIONS

TERMS

Orders in the amount of less than $10,000 US Dollars hold terms of 100% Cash in Advance. Orders over $10,000 will hold terms of 50% deposit with order, balance CBD (cash before delivery), unless otherwise agreed and approved. Balance due invoices are issued based on the actual date of shipping. Orders are not considered valid and dates are subject to change until the deposit has been received and the order is acknowledged. All orders are subject to acceptance by Belle Meade Hospitality.

FORCE MAJEURE

Force Majeure: Unforeseeable circumstances or events. Neither party shall be liable for any failure to make or accept deliveries arising out of compliance with any law, ordinance, regulation, ruling, order or other governmental action, or arising out of “Acts of God”; fire, flood, severe weather conditions, or epidemics. We shall not be held responsible for strikes or labor disputes, equipment failure, delays in transportation, war, acts of terrorism, riots, or any other similar circumstance beyond the control of the party.

DEPOSIT

Orders will not be fully acknowledged until the deposit payment is received. All deposits are non-refundable.

NEW ACCOUNTS

Each new account will receive a credit application for completion. If credit cannot be established, 100% of the purchase order price will be required before processing order.

PRICES, QUANTITY, AND SPECIFICATIONS

The prices are acknowledged for quantities and specifications as quoted. Any changes in the quantity or specification of the SKU’s during the course of the project may result in a price change.

CHANGING ORDERS

After shop drawing approvals are received and production has begun, no changes are permitted. In the event changes are required, there will be review of spec revision to determine wastage at factory level. The fees will be quoted for PO revision.

CANCELLATION

Acknowledged orders cannot be cancelled. All orders are custom made to your specification.

SHIPPING DETAILS AND FREIGHT COSTS

Belle Meade Hospitality will provide estimated shipping dates after order is acknowledged with the factory. The dates are subject to change at the time of loading due to various reasons beyond our control, for example, actual size of finished goods, mode of stacking in container, and peak season for shipping. The final freight charges will be adjusted accordingly. All shipments will be subject to Peak Season Surcharge (PSS) if your shipment falls into the announced time frame.

TITLE AND REPOSSESSION

Until the final invoice is paid in full, the title of merchandise does not transfer to the customer. In case of payment default, Belle Meade Hospitality can repossess merchandise without notice. In the event of repossession, the customer will be charged for all costs incurred.

DAMAGE IN TRANSIT

The delivering carrier is directly responsible for all damage (including all concealed damaged) that occurs in transit. The customer should immediately request an inspection upon the receipt of any damaged cartons. All packing materials should be kept in the event of damaged delivery. Only the consignee can file a claim with the freight carrier. Each claim will need to be documented with detailed photographs.

Our warranty does not include buckling or splitting of veneers exposed to extreme hot or cold temperatures or excessively dry or humid environments.

Our warranty does not cover damages, injuries, or loss of life due to failure to apply, install or maintain safety products according to the Consumer Product Safety Commission (CPSC) “Furniture Tip Over Standard” instructions and warnings.

PRODUCT WARRANTY

Belle Meade Hospitality provides a two year conditional warranty for guestroom products and one year conditional warranty for public space products. We warrant the goods sold to be free from defects in material and workmanship under normal use and service. Under this warranty, our obligation shall be limited to replacing or repairing any goods deemed defective beginning immediately after delivery to the original purchaser. This warranty does not cover any COM, COL, and/or other customer provided applications. Our warranty does not apply to any damage caused by shipping, misuse, abuse, or ordinary wear and tear. We do not cover the loss of use or loss of revenue with our warranty.


WARRANTY LIMITATIONS

  • This warranty does not cover misuse or abuse of product, damage caused by contact with tables, desks, or other surfaces or normal tear associated with the use of the product.
  • Natural color changes, variations or movements in lumber or veneer products, exposure to extreme temperature changes and direct sunlight may cause color.
    • changes and/or surface damage. These are circumstances beyond the control of Exact Commerce and are not warranty issues.
  • Certain designs with exposed wood require construction methods that accent color variations in light and natural stains. These variations are not considered product defects and are not warranty issues.
  • This warranty excludes fabrics, leather, and any other textiles.
  • Regular maintenance of furniture is required for warranty validity We will provide care and cleaning instructions.
  • Unforeseeable circumstances or events-Neither party shall be liable for any failure to make or accept deliveries arising out of compliance with any law, ordinance, regulation, ruling, order or other governmental action, or arising out of “Acts of God”; fire, flood, severe weather conditions, or epidemics. We shall not be held responsible for strikes or labor disputes, equipment failure, delays in transportation, war, acts of terrorism, riots, or any other similar circumstance beyond the control of the party.

To submit a claim for warranty you need to provide the following information for review:

  • Original purchase order number
  • Invoice number and date
  • Manufacturer Part Number
  • Photos and/or videos documenting warranty claim

RETURN OF GOODS ORDERED

No returned goods will be accepted. All furniture is custom made to order and will not be allowed for return.

FINISH COLOR

Due to various parts of furniture components, finish colors may vary slightly. Belle Meade Hospitality will not be held liable for color variation.

COM/COL REQUIREMENTS

COM (Customers Own Material) and COL (Customers Own Leather) requirements will be provided in your quotation. Requirements are estimated based on the provided specifications and confirmed at the time of the receipt of the materials. Belle Meade will not be held responsible for additional yardage needed or defects in COM/COL.

Shipping instructions for COM/COL will be provided upon receipt of order. If shipping COM/COL direct to factory, each shipment will need to be properly identified with order number, style, customer name and fabric name. If Belle Meade Hospitality handles COM/COL shipments direct to the factory, customer will be invoiced freight, duties and taxes for shipping to overseas factories.